Privacy Notice

Please contact Ciera Bank if you would like a copy of our Privacy Notice mailed to you.

What do we do with your informa
Facts WHAT DOES CIERA BANK DO WITH YOUR PERSONAL INFORMATION?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with use. This information can include:
  • Social Security number and account balances
  • payment history and transaction history
  • account transactions and checking account information
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Ciera Bank chooses to share; and whether you can limit the sharing.
Why We share your information
Reasons we can share your personal information Does Ciera Bank share? Can you limit this sharing?
For our everyday business purposes - such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our Marketing purposes - to offer our products and services to you No We don't share
For joint marketing with other financial companies No We Don't Share
For our affiliates' everyday business purposes - information about your transactions and experiences No We Don't Share
For our affiliates' everyday business purposes - information about your creditworthiness No We Don't Share
For our non-affiliates to market to you No We Don't Share

Questions? Call (940) 549-2040

What we do
What We Do How
How does Ciera Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also maintain other physical, electronic, and procedural safeguards to protect this information and we limit access to information to those employees for whom access is appropriate.
How does Ciera Bank collect my personal information? We collect your personal information, for example, when you:
  • open an account or pay your bills
  • apply for a loan or make deposits or withdrawals from your account
  • give us your contact information
We also collect your personal information from other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes - information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Definitions Example
Affiliates Companies related by common ownership or control. They can be financial or non-financial companies.
  • Ciera Bank has no affiliates
Non-affiliates Companies not related by common ownership or control. They can be financial or non-financial companies.
  • Ciera Bank does not share with non-affiliates so they can market to you.
Joint Marketing A formal agreement between non-affiliated financial companies that together market financial products or services to you.
  • Ciera Bank doesn't jointly market.

For Texas Customers: Ciera Bank is chartered, licensed or registered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Ciera Bank should contact the Texas Department of Banking through one of the means indicated below: In person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294; Telephone: (877) 276-5554; Fax: (512) 475-1313; E-mail: consumer.complaints@dob.texas.gov; Website: https://www.dob.texas.gov/